Topic 6 Communication, Coaching & Conflict Skills
After reading this topic, I have a better comprehension of communication process, three parts of message receiving processes: paraphrasing, feedback, coaching and conflict.
Here's what I've learnt...
Communication encompasses two parts, the relaying and the receiving of message, and it is one of the essential skills of an excellent leader. When communicating face-to-face, it is important to first build a good impression, express your intention, then relay your message, make your receiver understands your message, and don't forget to follow up.
If you are on the receiving end, make sure to listen, analyse and understand the information conveyed. This can be done by rephrasing the sender's message in your own words based on your understanding. Feedback is also highly commended by the end of a conversation.
Moving on to coaching model. Coaching is an activity whereby a person develops constructive relationship with its follower, providing modelling, training, recognition and timely feedback in order to nurture an individual's talent.
When it comes to communication, conflicts are bound to happen. We can adopt five different styles to manage conflict. First conflict management style is (1) collaborating and this often results in a desirable win-win situation. (2) Negotiating, on the other hand, results in win-win situation as well, but both parties suffer some losses at the same time. By (3) accommodating, the opposite party wins while you lose. The opposite of accommodating would be (4) forcing, in which the opposite party suffers loss. Lastly, by (5) avoiding conflict, both parties sustain losses.
Regardless of the choice of style in conflict management, we can adopt an universal conflict resolution model, which can be summarized into 4 simple processes - four stages: awareness, self-preparation, conflict reduction and negotiation.
Here's what I thought...
Communication is a valuable soft skills that every individual should master. Communication is a two way street, whereby both sender and receiver are responsible for the accurate transmission of message. Besides relaying message, feedback is also an important part of communication. Feedback ensures that receiver understand the message and allows sender to improve himself/herself based on the receiver's comments. Effective communication not only allows task to be completed effectively and efficiently, it also greatly reduces the occurrence of conflict.
However, no matter how proficient an individual is in its communication skills, conflicts are inevitable part of our daily lives due to differences in opinion. Therefore, conflict resolving skill is also another important soft skill one must master. Successful management of conflict allows both parties to reap the maximal possible benefit out of a situation and reduces loss, which is also an important attribute of a good leader.
Communication, Coaching & Conflict Skills in Teaching Profession...
As a teacher, communication is essential not only to children, also to colleagues and parents. With good communication skills, message can be sent clearly with least confusion and misunderstanding. Without the skill, conflicts can occur and resolving them can troublesome and tiring. It causes bad impact to relationship too.
Other than that, coaching happens everyday in my profession too. Other than coaching little children every day, we took turns to be a coach and receive coaching. That process is called Latihan Dalam Perkhidmatan (LDP), or Professional Learning Community (PLC). LDP and PLC is extremely useful when conducted properly. Discussions about pupils' proficiency, teaching and learning activities, assessment methods and other related fields are included in LDP and PLC.
My conflict resolving skills often involves kids. When they fight or quarrel, teacher as the leader in class will help in resolving conflicts. We often follow the an universal conflict resolution model. Understanding the conflict will enable us to take appropriate actions.
1- awareness : What happened?
2- self-preparation : Why did it happen?
3- conflict reduction : How would you be less angry?
4- negotiation : How would you suggest to solve?
That's all for today. See you next week! :)
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